Web Site Terms and Conditions of Use


By accessing this web site, you are agreeing to be bound by these web site Terms and Conditions of Use, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this web site are protected by applicable copyright and trade mark law.

2.Use License

a) Permission is granted to temporarily download one copy of the materials (information or software) on Hyhop Mobility Technologies Private Limited's ("HyHop") web site for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:
   i. modify or copy the materials;
   ii. use the materials for any commercial purpose, or for any pub-lic display (commercial or non-commercial);
   iii. attempt to decompile or reverse engineer any software con-tained on Hyhop's web site;
   iv. remove any copyright or other proprietary notations from the materials; or
   v. transfer the materials to another person or "mirror" the mate-rials on any other server.

b) This license shall automatically terminate if you violate any of these restrictions and may be terminated by Hyhop at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.


The materials on Hyhop's web site are provided "as is". Hyhop makes no warranties, expressed or implied, and hereby disclaims and ne-gates all other warranties, including without limitation, implied war-ranties or conditions of merchantability, fitness for a particular pur-pose, or non-infringement of intellectual property or other violation of rights. Further, Hyhop does not warrant or make any representa-tions concerning the accuracy, likely results, or reliability of the use of the materials on its Internet web site or otherwise relating to such materials or on any sites linked to this site.


In no event shall Hyhop or its suppliers be liable for any damages (includ-ing, without limitation, damages for loss of data or profit, or due to busi-ness interruption,) arising out of the use or inability to use the materials on Hyhop's Internet site, even if Hyhop or a Hyhop authorized representa-tive has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.

5.Revisions and Errata

The materials appearing on Hyhop's web site could include technical, ty-pographical, or photographic errors. Hyhop does not warrant that any of the materials on its web site are accurate, complete, or current. Hyhop may make changes to the materials contained on its web site at any time without notice. Hyhop does not, however, make any commitment to up-date the materials.


Hyhop has not reviewed all of the sites linked to its Internet web site and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by Hyhop of the site. Use of any such linked web site is at the user's own risk.

7.Site Terms of Use Modifications

Hyhop may revise these terms of use for its web site at any time without notice. By using this web site you are agreeing to be bound by the then current version of these Terms and Conditions of Use.

8. Governing Law

Any claim relating to Hyhop's web site shall be governed by the laws of In-dia without regard to its conflict of law provisions.General Terms and Conditions applicable to Use of a Web Site.

Cancellation Policy for Passengers

If you no longer need a ride, you may cancel it through the app. In certain cases, a cancellation fee will be applied in order to compensate the driver for time and gas spent. To cancel a ride, tap the "Cancel Ride" button and then confirm you want to cancel.

Passenger cancellation and no show fee

You're charged a fee of INR 30 for cancelling a ride if it meets the following criteria:
  i. If you cancel after 2 mins from the time a driver is assigned.
  ii. No show: The driver arrives to pick you up and the driver waits at least 2 minutes at the pickup location. The driver attempts to contact you via phone, but no response from you.

How to dispute a cancellation fee

You're charged a fee of INR 30 for cancelling a ride if it meets the following criteria:
  If you believe you were wrongly charged a cancellation fee, we are happy to look into it. Please send us a message with the following information:
  i. Time and date of the ride
  ii. Name of the driver
  iii. A brief description of what occurred